AMENDMENTS & CANCELLATIONS
If you wish to amend or cancel a course booking, please complete our Course Amendment Form. You can access this at https://sameskyweb.com/booking-amendment-form/ Please note, notifications by email will not be accepted.
Your options, in all circumstances without exception and subject to the time-limitations detailed further below, are as follows – you may:
- Transfer your booking to a colleague
- Transfer your booking to a different date
- Transfer your booking to a different course
- Cancel your booking, with full, partial or no refund
CLARIFICATIONS:
Transfer your booking to a colleague
You can transfer your space, free of charge, up to the start time of the course. You will need to provide us with the name, email address, job title and mobile phone number of your substitute, in order for us to admit them to the course.
Transfer your booking to a different date
If you are unable to attend on the specified course date, you can transfer free of charge to a different date providing you notify us via the Course Amendment Form at least 14 calendar days before the original course date and that spaces are available on the preferred date at the time of request.
Transfer your booking to a different course
If you change your mind about a booking and wish to transfer to a completely different course, you can do this free of charge providing you notify us via the Course Amendment Form at least 14 calendar days before the original course date and that spaces are available on the preferred date at the time of request.
Cancel your booking:
Please note, non-attendance or partial attendance at a training course to illness or other personal emergency/issue, or for professional issues such as competing work events, laptop malfunction, outage or issues relating to your internet service provider, difficulty accessing Zoom or any other circumstances over which Viva Access Ltd has neither control nor responsibility, will be subject to the cancellation terms listed below:
- Cancel more than 14 calendar days before the event – 100% refund (or credit to account)
- Cancel 7-14 calendar days before the event – 50% refund (or credit to account)
- Cancel less than 7 calendar days before the event – no refund or credit to account
Cancellation by Viva Access Ltd
Viva Access Ltd reserves the right to cancel courses or alter course dates. Should a course be cancelled or if the alternative date is not suitable and payment for that course has already been made, a full refund will be given.